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SPC > Academic Communities > Computer and Information Technology > Help Desk Support Specialist Certificate
  • Information Technology A.S. 
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Help Desk Support Specialist Certificate

  • CT iconThis certificate prepares you to work in a help desk support position where you will work on installing, configuring, managing and monitoring hardware and software applications in a stand-alone or networked environment. You will be provided with ongoing user support skills in the field of information technology. Courses in this program are not eligible for financial aid.

    Continuing your education

    This certificate transfers to our A.S. Degree inInformation Technology, which transfers to our bachelor’s degree in Technology Development and Management.

    CT AS BAS LG

  •  Employment of computer support specialists is projected to grow 17 percent through 2022 as organizations upgrade hardware and software. Growth will be highest in firms that support cloud-computing technology. Growth should also be strong in healthcare fields. Our program prepares you for entry-level careers as:

    • Applications System Specialist
    • Help Desk Specialist
    • Technical Support Specialist
    • User Support Analyst

    Source: Bureau of Labor Statistics
     

  • Help Desk Support Specialist
    Certificate with Financial Aid Eligibility

    HDSK-CT

    Effective Beginning Catalog Term: Summer 2017 (530)

    The requirements shown below are valid beginning Summer 2017 (530), and may not reflect degree requirements for current students. Current students should visit My SPC and view My Learning Plan to see specific degree requirements for their effective term.



    Program Leadership Information

    Sharon Setterlind, Dean, 7273414724

    Program Summary

    This certificate program prepares the student to work in a help desk support position for installing, configuring, managing and monitoring hardware and software applications in a stand-alone or networked environment. Students will be provided with ongoing user support skills in the field of information technology.

    The Academic Pathway is a tool for students that lists the following items:
    o the recommended order in which to take the program courses
    o suggested course when more than one option exists
    o which semester each course is typically offered
    o if the course has a prerequisite
    o courses that may lead to a certificate (if offered in the program)

    If you are starting the program this term, click here to access the recommended Academic Pathway.

    If you have already started the program, click here for the archived Academic Pathways.

    Please verify the Academic Pathway lists your correct starting semester.

    Job Related Opportunities

    • Applications System Specialist
    • Help Desk Specialist
    • Technical Support Specialist
    • User Support Analyst

    MAJOR CORE COURSES

    CET 1171CComputer Repair Essentials3
    CET 1172CComputer Support Technician3
    CGS 1100Computer Applications3
    CGS 1515Spreadsheet Techniques and Programming3
    CGS 1545Database Techniques3
    CTS 1120Network Security Foundations3
    Total Credits18
  • What you will learn

    • Installing hardware and software applications
    • Configuring hardware
    • Managing and monitoring stand alone and network systems